Terms and Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and Chiang Rai Stillness. By accessing our website, engaging with our services, or entering into any business relationship with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you are accessing our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms. In such cases, references to "you" and "your" refer to both you as an individual and the organization you represent.

2. User Obligations and Responsibilities

As a user of our website and services, you accept certain obligations and responsibilities:

3. Prohibited Activities and Conduct

You explicitly agree not to engage in any of the following prohibited activities:

• Illegal Activities: Use our services for any unlawful purpose or in furtherance of illegal activities
• Fraudulent Conduct: Engage in fraud, misrepresentation, or deceptive practices
• Unauthorized Access: Attempt to access restricted areas of our website or systems without authorization
• Data Mining: Use automated systems to extract data from our website without permission
• Interference: Interfere with or disrupt the operation of our services or associated networks
• Harmful Content: Transmit viruses, malware, or other harmful code
• Competitive Intelligence: Use our services to gather competitive intelligence for commercial advantage against us
• Infringement: Violate intellectual property rights, confidentiality obligations, or proprietary information protections

4. Content Guidelines and Restrictions

When submitting content, communications, or information to us, you agree that such content:

• Does not contain false, misleading, or deceptive information
• Does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Does not contain defamatory, obscene, offensive, or otherwise objectionable material
• Does not promote illegal activities or violate applicable laws
• Does not contain confidential information that you do not have the right to disclose

5. Privacy and Data Protection Obligations

Both parties acknowledge their obligations regarding data privacy and protection:

Our Obligations:

• We will handle your personal information in accordance with our Privacy Policy
• We will implement appropriate security measures to protect your data
• We will comply with applicable data protection regulations

Your Obligations:

• You will protect any confidential information we share with you
• You will not share login credentials or access information with unauthorized parties
• You will notify us immediately of any security breaches or unauthorized access

6. Third-Party Interactions and Relationships

Our services may involve facilitating connections with third-party tea producers, processors, or other industry participants. You acknowledge and agree that:

• We act as a facilitator and intermediary, not as a principal in transactions
• You are responsible for conducting your own due diligence on third parties
• We do not guarantee the performance, quality, or conduct of third parties
• You bear the risk of any business relationships or transactions you enter into with third parties
• We are not liable for disputes, damages, or losses arising from third-party interactions

7. Indemnification Obligations

You agree to indemnify, defend, and hold harmless Chiang Rai Stillness, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to:

• Your violation of these Terms and Conditions or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
• Any content or information you submit, post, or transmit through our services
• Your use or misuse of our services
• Your business relationships or transactions with third parties facilitated through our services
• Any negligent or willful misconduct on your part

8. Disclaimers and Warranties

Disclaimer of Warranties:

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of information
• Results or outcomes from using our services
• Quality, safety, or legality of tea products sourced through our services

Information Disclaimer:

Information provided through our services, including tea sourcing recommendations, market intelligence, and production assessments, is for informational purposes only. While we strive for accuracy, we make no guarantees about:

• The completeness or accuracy of market information
• The reliability of third-party producer information
• The quality or authenticity of tea products
• Future market conditions or pricing

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Exclusion of Consequential Damages:

Chiang Rai Stillness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Damage to reputation or goodwill
• Costs of procurement of substitute services

Aggregate Liability Cap:

Our total aggregate liability for any and all claims arising from or related to these terms or our services shall not exceed the total amount paid by you to Chiang Rai Stillness for services in the twelve months immediately preceding the event giving rise to the claim.

Force Majeure:

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, telecommunications failures, or other force majeure events.

10. Governing Law and Dispute Resolution

Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand, without giving effect to any principles of conflicts of law.

Jurisdiction:

Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located in Chiang Rai, Thailand, and you hereby consent to personal jurisdiction and venue in such courts.

Dispute Resolution Process:

• Informal Negotiation: The parties agree to first attempt to resolve any dispute through good-faith negotiations for a period of thirty days.
• Mediation: If negotiations fail, the parties may agree to submit the dispute to mediation before pursuing litigation.
• Litigation: If mediation is unsuccessful or declined, either party may pursue remedies through the appropriate courts.

11. Modifications and Updates

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes will be communicated through:

• A notice on our website homepage
• Email notification to registered users (if applicable)
• Other appropriate means of communication

Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you should discontinue using our services.

12. Severability and Waiver

Severability:

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

Waiver:

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

13. Assignment and Transfer

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to any third party, including in connection with a merger, acquisition, reorganization, or sale of assets, without your consent or notice.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Terms of Service, and any other legal notices or agreements published on our website, constitute the entire agreement between you and Chiang Rai Stillness regarding the use of our services. These terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

15. Contact and Questions

If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact us:

We will make reasonable efforts to respond to your inquiries in a timely manner.